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You’re Not Ugly – I Promise!

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Hi everyone! I love impromptu marketing lessons that just … happen. They’re unprovoked and not any sort of “secret underground conversion tracking” – they just appear out of thin air and we all learn from them.

So here’s what happened. There was a day when I decided to freshen up some of my ads on the blog here. Sometimes I use AdSense, sometimes I pick out a product to promote, sometimes I promote my own stuff, etc.

Well because I’m loving Product Creator Pro, I decided to alter the single post page of my blog to include a banner ad for that item. The affiliate tools area had two banners for that space. One said, “You’re Ugly” and had a picture of a homely girl (intentionally homely with hair slicked down and parted in the middle, fake freckles painted on, bad teeth, etc.).

And then the banner went on to say something about how that’s what people think of your eBooks when you don’t make them pretty, etc. It’s an ad for a product that turns plain PDFs into professional looking ones.

So when I saw it, I instantly giggled – and I grew up ugly as sin and am now overweight, albeit now happy with myself.  It’s not like I was some beauty laughing at the ugly girl. In fact, she reminded me of my at one stage of my life. Long stringy hair, bad teeth, freckles, etc.

It had been up a few days when a totally unrelated blog post about Kindle was posted and someone mentioned in passing that the banner ad almost hurt her feelings. She got me thinking and wondering…so I mentioned it to my list and the floodgates opened!

While there were some people with a sense of humor like mine who laughed at it, and there were those who didn’t care either way, the majority of people did NOT like it one bit. They either felt a pang of hurt over it personally – just because it reminded them of painful things – or they scrolled past it quickly thinking it was in bad taste.

WOW! Eye opening for me! I never considered any of that when it comes to banner ads. The wonderful thing is what Ruth said – she said I would eat nails before I hurt one of you – and she’s right. I apologize if anyone did feel hurt. That breaks my heart.

But what I worry about are those random traffic people who landed here while that ad was up and got offended and clicked out. Ack! That’s not good! They don’t know I wouldn’t hurt a fly. They just think it’s not a pleasant place to be.

So down comes the ad. I even tried changing the ad to say “You’re Beautiful.” (but your product aren’t)  but the damage had already been done I think from the ugly bit.

Now the person who originally spoke up said she wasn’t trying to tell me how to run my business. I know that! I don’t think that at ALL. I promise. In fact, I LOVE that she felt comfortable enough to tell me – because she probably knew I’d CARE. And I do.

I want this place to be appealing to all my people – and we can still have humor without it evoking bad memories. I think it was awesome hearing the opinions of so many others and in FACT, it opened my eyes to a very narrow niche  idea that I twisted off the original scenario so I’m grateful for that, too.

Anyway – watch what your people feel and mention. Make changes when it’s warranted. Those are blogger lessons. Another lesson is for product owners with affiliate programs – we need a wide variety of choices. I’d love it if Ronnie would develop a couple of more professional banner ads I could use – without the people’s pictures on them. (There was one that had a man on it and it said, “I don’t trust you!” but I didn’t like that one).

I created something up there right now that you see that tries to show the plain versus a little better PDF file but I’m not sure if my banner ad is any good. I suck, frankly. And I know this! But it’s better than hurting people.

By the way, for those who don’t know this – if you just go to tiffanydow.com/blog that’s a main template and you can have a banner ad positioned under the header there. Then you can go to single page editor and put a different banner under your header there for if they go to a specific post like tiffanydow.com/blog/kindle-publishing-here-i-come/ – so it gives you multiple advertising opportunities.

Okay back to work people! My Internet’s finally working so I have lots to do!

Tiff ;)

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24 Responses to “You’re Not Ugly – I Promise!”

  • Mary says:

    Tiff –

    So glad you got rid of that banner. Not so much that it was completely offensive — but it was the polar opposite of YOU!

    I think you draw a big fan base because you are REAL and approachable and extremely helpful, so seeing that as one of the first things on your site certainly made people do a double take.

    Thanks for sharing this story with us.

    Best Regards,

    Ebiz Mom

    P.S. – If there was a banner ad with rainbows and unicorns (and dollar signs!!!) that would fit right in on your site! You are a master at making people feel at ease as they dip their toes into the vast sea of online marketing – keep up the good work!

  • Julia says:

    Awww, now you’re making me cry HAPPY tears! :) Thanks for caring about what I feel, and about what WE feel. You are so… so… so TIFFANY!

  • I like your new banner, Tiff. It gives the person a visual to look at and see what the ad is all about. Thank you.

  • Barb Johnson says:

    Love the new banner. It’s great.

    I get so many emails each day about writing, internet marketing, etc. but yours is one of the few I open as soon as I see it.

    Why? Because you are caring and truly want to help us. It’s obvious.

    Thank you.

  • Bonnie says:

    Personally, the ad didn’t offend me since I grew up with stringy hair, cat’s eye shaped glasses and horrible freckles, too. LOL

    However, I do listen to my fan base and take everything they say to heart.

    If I was promoting his program, I would let Ron know just how many people are turned off by his banner so he can rectify that on his end.

    Surely it’s hurting his ROI and he may not be aware that it’s happening.

    - Bonnie

  • Kater says:

    Tiff, this is a HUGE lesson to those looking for ways to connect (or disconnect) from their audience. We tend to focus on words, but banners and graphics still carry a lot of weight.

    Ok, time to go sit on the bench with the cats and gaze upon each other with complete adoration.

    Kater

  • Lisa Oliver says:

    Thank you so much Tiffany, the banner didn’t do you any favors at all, and I agree with a previous commenter who spoke of rainbows and unicorns – definitely the type of person you are (MAGIC) :)

    Lisa

  • Marsha says:

    I’m so glad you changed out that banner, the new one gives me a “feel good” message that the other one just didn’t. Thinking back now, I’ve always scrolled past that first one pretty fast.

    So thanks first of all for caring about your people enough to change something that bothered us … and thanks for a lesson that I think we all needed to be reminded about – that what we like matters, but how it affects those that see it matters a bit more in the long run.

  • iFaith says:

    Bravo to the lady who spoke up about that banner! She beat me to it – thank you!

    I did feel uneasy each time I saw it.

    Thanks for improving it and especially for listening to your subscribers!

    Take care.
    Faith at PLR Mastery Blog

  • Fran Civile says:

    It bothered me too Tiffany … when I accessed your blog I tried to get to your text without looking at it! I don’t believe in labeling people so that even in my silent thoughts I would chide myself for getting unkind thoughts, so that banner seemed offensive to me.

    I’m glad someone spoke up and glad also that so many people felt the same way I did.

    You’re the best, Tiffany!

    Fran

  • Cat says:

    Hi Tiffany, I’ve been reading your blog for ages, but haven’t commented much. I just wanted to say I’m glad you took the banner down too. I hate that there’s so much pressure on people (women especially) to look a certain way, and that ad just seemed to be playing into those silly media-created standards. It felt mean-spirited, and since you’re such a nice person it seemed out of place on your blog. But your replacement banner works really well!

    PS, I think freckles are very cute – I’ve never understood why many people are desperate to get rid of them :D

  • Ashly says:

    Tiff,

    I think it’s very obvious that you care a great deal about how your readers feel. You make that a priority, which is awesome.

    Personally, I was surprised to find out that so many readers were at least mildly bothered by the banner ad…I would have thought the first person who mentioned it was just a bit sensitive or the timing was bad or something…but as you said, wow! Never would have guessed it rubbed so many people the wrong way…

    Like you, I tend to snicker at things like that rather than take offense to them. Nothing wrong with some very silly humor (which it really was)…

    Still, I respect you even more for all the consideration you have for your followers. And just so you know, I doubt that any new visitors clicked away after seeing the banner, never to return again. Even the most offensive ad in the world would probably not outweigh the quality of your content, which is what matters more than anything.

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